FAQ

Glowing Stones FAQ

Output of about 6-8 hours is achieved after making GlowingStones exposed to sunshine during the day. Sunlight (broad spectrum) and UV lights work best, incandescent bulbs second, and LED, fluorescent, etc. third.

6-8 hours. GlowingStones is always glowing, it just depends on whether your eyes can see it. During the day GlowingStones is constantly absorbing light energy, especially if placed in direct sunlight or under a bright lightbulb. If you were to place it in a dark room, you would see that it is glowing the whole time.

The photoluminescent compounds in GlowingStones are biologically and chemically inert. With proper maintenance, your glow rocks will shine for 20+ years.

Yes. They are non-toxic, odorless, non-radioactive, environment friendly non-mineral resins.

Not one bit. You can shape, sand, cut, smash, fracture, do whatever you want to GlowingStones and they will still glow just as brightly as when they made their way to you.

They contain a photoluminescent compound that absorbs light energy in the form of photons. These are slowly re-emitted at a lesser wavelength over a long period of time.

Returns and Exchanges

We accept returns on all orders within 30 days of delivery. No questions asked. If you are not satisfied with your order in any way, you may return it to us for a FULL refund. You will need to pay to return the item and we will refund your original amount. We also do exchange in case of damaged product.

All orders go through stringent quality checks. Still in case you get wrong item, we will ship you the right one with NO EXTRA SHIPPING or product cost. Don’t worry, we have your back!

In rare cases, if the product delivered is damaged, please let our happiness team know and they will handle the exchange.

Absolutely! Add your discount coupon codes on Checkout to get amazing offers.

Free to contact us anytime We strive to reply to all messages as quickly as possible. We are available on live chat, Email or phone. 

Email – [email protected]

Please reach out to our support team as soon as possible. Or you can add a note to your order from ‘Customer Note’ section. Please ensure to update us within 12 hours of order placement.

Unless the order is processed, you can change or cancel your order. If you need any help changing your order, reach out to our support team at [email protected] or update your order with ‘Customer Notes’ and we will take care of it.

No. We don’t accept back-orders. However, you can register yourself in ‘Waitlist’ and we will notify you on email when the item is back in stock.

Orders and Shipping

It normally takes 24-48 hours to process and ship the order. Once shipped, it takes 8-25 days to deliver your order depending on the part of world you are. For US, Canada, Europe, Australia, it normally takes 12-20 days for delivery.

Your tracking code will be added to your order within 24-48 hours, once the order is shipped. You can track your order on 17track.net

NEVER! We never keep your debit/credit/banking information on file. The checkout process in entirely encrypted with SHA256 encryption so rest assured your data is SAFE.

No. We don’t charge sales tax.

We ship WORLDWIDE

Yes. Your order items will come in one package. Unless you place multiple orders at different times.