What locations do you ship to?
We are currently offering free worldwide shipping on every order! We package & ship orders to nearly every country across the globe.
How long does an order take to arrive once shipped?
All orders are processed & shipped within 24-48 hours depending on the fastest shipping method available to your location. We typically take 24-48 hours for handling & processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to [email protected] for additional assistance in this matter.
Will I receive tracking number for my package?
Tracking numbers will be sent once we ship your order. You can track your package on track17.net. Also, you can reach out to our Support team to know status of your order.
What do I do if my order is lost in mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden custom fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and custom laws in your country, in rare cases, you may be liable to pay for custom duties once you receive your order. We are not responsible for delays caused by the customs department in your country. Customs are something beyond our control.
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve the situation as long as it is in our control.